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Current Library IT Trends.
The changing work landscape and the new needed work skills.
Library Support Staff
The term “support staff” encompasses a variety of jobs ranging from shelvers to directors. This list of general technical competencies is not a comprehensive list as some positions require more technical understanding than others. Rather, this list is meant to be used as a guide not only for recruiting and hiring new staff but for current staff training and development. It can also be used as a spring board for new work flow ideas, training and performance evaluation.
Basic Technical Competencies
- Create, organize and manipulate files and folders on a computer
- Basic knowledge of library’s email system including sending, replying and forwarding email, and attaching documents
- Understanding of word processing software to create, retrieve, edit, print and save documents
- Ability to use print preview and change layout either in a web browser, spreadsheet or word processing program
- Copy information from one program to another
- Some programs do not allow right clicks to copy and paste, but do allow keyboard short cuts (copy = ctrl + c, paste = ctrl + v)
- Ability to access, save and delete information on a removable storage device
- Ability to find and connect to a wireless connection
- Ability to find and identify valid information on the internet
- Identifying the source (Is it an official site? Does it end in .gov or .edu?)
- How old is the information; can you find an author and date?
- Ability to download files from the Internet
- Ability to delete internet search history and temporary internet files
- Ability to create a bookmark/favorite in a web browser
Shared System Competencies
- General understanding of shared automation system, Millennium, and the public catalog, RockCat
- Knowledge of the general structure of Millennium and how bibliographic, item and patron records are organized, related and retrieved
- Knowledge of the indexes available for searching
- Knowledge of limiting searches in both Millennium and RockCat
- Ability to identify and understand location codes in the system
- Understanding of “My Record” in RockCat, including creating a PIN, viewing current checked out materials, holds, and fines, and renewing materials and placing and cancelling holds
- Knowledge of library mission and patron base
- Knowledge of system and local library policies and procedures
- Knowledge of library’s role in consortium as a resource-sharing organization
- Understanding of the library’s role in supporting technologies
- Understanding of skills and knowledge needed to use equipment available to patrons and ability to train patrons as needed
- Understanding and demonstration of proper netiquette and the ethical and legal issues/rights associated with electronic records
- Know how to respond to power or internet failures
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